All shoppers have to register and log in for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication. The customer can opt out by emailing info@spicelelo.com.

Pricing

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery and no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Site / Customer

You as a customer can cancel your order anytime up to 3 hours of placing the order. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

I. Return Policy:

Spicelelo.com does not accept returns once the order is delivered. If the mistake is from our side, then we can help with the replacement.

Replacements are subject to the following:

  1. The claim has to be reported within 30 days of receipt of the order. 
  2. Provide adequate Proof while submitting your claim.

II. Refund Policy:

Refunds are subject to the following:

  1. When the product is unavailable and the payment was already made.
  2. If the product was damaged/ lost in transit (if adequate proof is provided).
  3. A claim has to be reported within 30 days of receipt of the order.

Spicelelo.com reserves the right to award or reject a refund request at our own discretion.

III. Cancellation Policy:

Spicelelo.com reserves the right, to refuse or cancel any order for any reason. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

If your order is cancelled after your credit card has been charged, the said amount will be reversed to your credit card account within 4-5 working days.

Spicelelo reserves the right to cancel any orders which do not meet the criterion mentioned below:

  1. Non-availability of the product or quantities ordered
  2. Errors in pricing information
  3. Insufficient order information
  4. Non-confirmation of receipt of the product purchased

Privacy Policy

I. Personal Information

Nishthanam Agro Private Limited  (“NAPL”) is the owner of the brand spicelelo.com and the website spicelelo.com (”The Site”). NAPL respects your privacy. This Privacy Policy provides succinct details about how your data is collected and used by NAPL on the Site. As a visitor to the Site/ Customer, you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by NAPL in the manner provided in this Privacy Policy.

II. What information is, or maybe, collected from you?

As part of the registration process on the Site, NAPL may collect the following personally identifiable information about you: Name including first and last name, email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

III. How do we collect the Information?

NAPL will collect personally identifiable information about you only as part of a voluntary registration process, online survey or any combination thereof. The Site may contain links to other Web sites. NAPL is not responsible for the privacy practices of such Web sites that it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to the Site.

IV.How is the information used?

NAPL will use your personal information to provide personalized features to you on the Site and to provide promotional offers to you through the Site and other channels. NAPL will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. NAPL will use this information to preserve transaction history as governed by existing law or policy. NAPL may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, notify you if you win any contest; and send you promotional materials from its contest sponsors or advertisers. NAPL will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of NAPL to create additional features on the website, create appropriate merchandising or create new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.

V. With whom your information will be shared

NAPL will not use your financial information for any purpose other than to complete a transaction with you. NAPL does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services, you’ve requested and such information is necessary to provide these products or services the information may be shared with NAPL’s business associates and partners. NAPL may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition, NAPL may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threats to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

VI. How do we protect your information?

To protect against the loss, misuse, unauthorised access, damage and alteration of the information under its control, NAPL has in place appropriate and reasonable security measures and safeguards, in compliance with applicable laws. For example, NAPL servers are accessible only to authorised personnel and your information is shared with the authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although NAPL will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made using the Internet cannot be made secure. By using this Site, you agree that NAPL will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. By using this Site or providing information, you agree (i) that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site; and (ii) that we can take adequate physical, managerial, and technical safeguards to preserve the integrity and security of your data till the time you use the Site or the services provided by the Site (directly or indirectly).

VII. How can you correct inaccuracies in the information?

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details, you can send an email to: info@spicelelo.com

VIII, Policy updates

NAPL reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

You Agree and Confirm

  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Nishthanam Agro Private Limited (“NAPL”) for redelivery shall be claimed from you.
  2. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
  3. You will provide authentic and true information in all instances where such information is requested of you. NAPL reserves the right to confirm and validate the information and other details provided by you at any point in time. If upon confirmation your details are found not to be true (wholly or partly), NAPL has the right in its sole discretion to reject the registration and debar you from using the Services and/or other affiliated websites without prior intimation whatsoever.
  4. You authorise NAPL to contact you for any transactional purposes related to your order/account.
  5. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
  6. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  7. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

You may not use the Site for any of the following purposes:

  1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  3. Gaining unauthorized access to other computer systems.
  4. Interfering with any other person’s use or enjoyment of the Site.
  5. Breaching any applicable laws;
  6. Interfering or disrupting networks or websites connected to the Site.
  7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Colours

We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Modification of Terms & Conditions of Service

NAPL may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Delhi shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by NAPL and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Delhi. The High Court of judicature at Delhi alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain the property of NAPL. Such disclosure, submission or offer of any Comments shall constitute an assignment to NAPL of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, NAPL owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. NAPL will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. NAPL is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or another personal or proprietary right (s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.Please note all reviews submitted by customers are subject to checks and moderation by our content Team. NAPL reserves the rights to moderate as well as publish/not publish the reviews.NAPL reserves the right to solicit or withhold reviews and ratings with no liability. NAPL reserve the right to accept, reject, moderate, monitor & edit or remove any comment. You grant NAPL the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make, and you agree to indemnify NAPL and its affiliates for all claims resulting from any Comments you submit. NAPL and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark

NAPL, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of NAPL or any third party’s intellectual property rights. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of NAPL. You may not modify, distribute or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of NAPL, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply NAPL endorsement, sponsorship or recommendation of the third party, information, product or service.NAPL is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by NAPL, one of its affiliates or by third parties who have licensed their materials to NAPL and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of NAPL and is also protected by Indian and international copyright laws.

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, NAPL and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

You agree to defend, indemnify and hold harmless NAPL, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to NAPL or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination

This User Agreement is effective unless and until terminated by either you or NAPL. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. NAPL may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to NAPL. Upon any termination of the User Agreement by either you or NAPL, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. NAPL’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement